FAQs

1. What are the shipping times for orders?

Terbey processes orders within 1–2 business days. Once shipped, delivery typically takes 5–8 business days, resulting in an estimated total delivery time of 6–10 business days.

2. What is Terbey's return policy?

Terbey offers a hassle-free return policy within 14 days of receiving your order. If you're not satisfied with your purchase, you can initiate a return within this period. For detailed instructions on how to return an item, please refer to our Refund Policy page.

3. Which payment methods are accepted?

We accept a variety of secure and convenient payment options, including: Visa, Mastercard, American Express, Apple Pay, Google Pay

4. How can I contact customer support?

Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT). You can reach us via:

Email: info@terbey.com

Phone: +44 7400497806

We strive to respond to all inquiries within 24 hours.